What to do when a tenant pays rent late in Kenya

Step by step

1. Send a friendly reminder a few days before the due date, with your paybill and their account number.
2. On the day after it is due, send a second reminder and call.
3. If they are struggling, agree a payment plan with dates and amounts, in writing.
4. Apply any late fee only if your lease allows it, and apply it the same way for every tenant.
5. If payments stop, send a formal demand letter stating the amount and a deadline.
6. Before any notice to quit or eviction, get advice from an advocate on the law that applies to your tenancy.

Keep records

Dated invoices, receipts, reminders and notes of calls are your evidence if the matter goes further. Rent software keeps these automatically.

How RumiaRent helps

RumiaRent sends reminders before and after the due date, can add late fees by your rules, shows every tenant in arrears in one list with notes and promised payment dates, and can produce demand notes. This guide is general information, not legal advice.