Help and FAQ

RumiaRent is rental management software for landlords and property agents in Kenya. It keeps track of tenants, rent, M-Pesa payments, receipts, reminders and arrears in one place.

Yes. RumiaRent works in the browser on any phone, tablet or computer. Tenants can check their balance and see how to pay from their phone.

Sign up, enter your business name, then add a property with how many units it has and the rent. RumiaRent creates the units for you, numbered the way you choose, such as A1 to A12.

Choose "Add tenant", pick a vacant unit and enter their name, phone and rent. Invoices, their account number and reminders start automatically. Tenants with an email address also get a login.

No. Tenants pay your own M-Pesa paybill or bank account, exactly as they do today. RumiaRent only receives the payment notification, records it against the right tenant and sends the receipt.

Through M-Pesa Pay Bill to your business number, using their own account number, which RumiaRent gives each tenant. Cash and bank payments can be recorded in a few taps.

RumiaRent still tries to match it, for example "rent A3" or "AO3" for A03. If it cannot be sure, the payment waits for you to assign it with one tap, and the next payment with that reference is matched automatically.

A paybill gives each tenant an account number, which is what lets payments be matched automatically. Without one you can still record cash, bank and M-Pesa payments yourself, or upload your M-Pesa statement.

Add your paybill number in RumiaRent, then get your paybill approved on Safaricom's Daraja portal ("Go Live"), paste the two keys Safaricom gives you, and press Register. The M-Pesa paybill page walks you through each step.

Once a month RumiaRent reminds you to upload your M-Pesa or bank statement. Any payment that did not reach RumiaRent shows up so you can add it in one tap.

Yes. Record a cash, bank or M-Pesa payment against a tenant and their receipt is sent the same way. Caretakers can record payments too, if you allow it.

Yes. Caretakers get their own login and only see the properties you assign to them. You decide whether they can record payments or add tenants.

Their balance, invoices, receipts and how to pay: your paybill number and their own account number. They can also give notice to vacate and message you.

Yes. Add each property owner, set your management and letting fees, and send each owner a monthly statement. Payouts to owners are recorded, and you send the money from your own bank or M-Pesa.

Plans are a flat monthly price in Kenyan shillings, chosen by how many properties and units you manage. Every plan starts with a 30-day free trial with all features, and no card is needed to start.

No. RumiaRent is a flat monthly subscription. Your rent goes straight to you.

Only you and the caretakers you assign to a property. Tenants see only their own account. Details are in our privacy policy.

Yes. Download monthly statements as PDF and transactions as CSV, including a QuickBooks-friendly format.